PAYMENT POLICY

  1. By placing your order on www.shopfils.com, you authorize us or our third-party payment processors to process your debit/ Credit card details for the amount of your order. We accept payments by
  • Credit/ Debit cards,
  • Cash on Delivery (COD) for orders up to AED 1,000 and
  • Paypal
1.1 All transactions on www.shopfils.com are protected & secured by SSL (secure socket layer) technology. SSL technology encrypts your payment card and other relevant information during the transaction process. This encryption makes your shopping experience safe and secure.
1.2 shopfils.com does not store:
a. Credit / Debit card numbers
b. CVV / Security Code
c. Pin for 3D Secure
d. Expiry date

on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with legal authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.

  1. For customers with no credit card, we accept Cash on Delivery (COD) as an alternative payment method for orders less than AED 1,000 in the UAE. Please note that since the COD service is costly for us to provide, cash payment orders will be charged additionally AED 5 per order no matter the number of items your order contains.
  2. Cash on Delivery (COD) is not available for orders placed outside UAE.
  3. Order placed using COD can be returned. However, we will be able to process the refunds only in the form of Credit Notes. Credit Notes are valid for 6 Months from the date of issuance and can be redeemed for future transactions on shopfils.com.
  4. Credit Notes can be redeemed only by the Customer to whom it was issued. You need to login using the same email id to which the credit note was issued.
  5. shopfils.com retains the rights to modify/ alter any of the above terms at any time without prior notice. You are required to refer to the website for the latest updated policy.

 

This policy was latest updated on 15th September 2020.

 

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