The refund process will be initiated once we have received the product back in our warehouse and we have satisfactorily completed all quality checks and verifications at our end.
The Refunds will be done only through the Original Mode of Payment for orders paid through Credit Cards.
We will process the refund / credit note within 24 hours of the receipt of the product on our warehouse. However, you should understand that your bank might take 10-14 working days to return the amount to your credit card.
For orders placed using 'Cash on Delivery' as the payment mode, refunds will be processed as Credit Notes and will be available for redemption against any future purchase on www.shopfils.com. The Credit Notes will be valid for 6 Months from the date when it was issued.
Please note that Shipping Charges and COD Charges are not refundable as it goes to our delivery partners. For Cash Refunds, a Fee of AED 20 will be charged as transaction fee which is charged by the banks.
shopfils.com retains the rights to modify/ alter any of the above terms at any time without prior notice. You are required to refer to the website for the latest updated policy.
This policy was latest updated on 15th September 2020.