RETURNS POLICY

Items ordered from shopfils.com can be returned within 7 Days of receipt.

The Refunds will be done only through the Original Mode of Payment for orders paid through Credit Cards.

Products should be returned in its original packaging with all the accessories, Labels and tags for a Credit Note or refund as applicable.

Make sure that the products are properly packed while returning it. Once the request for the return is placed by you, it may take us up to 5 days to arrange a pickup.

We do not accept Products damaged by misuse or showing signs of wear or have been used, altered, assembled, or installed even if they are still under warranty, unless they are defective.

1. Return Conditions:

 

Return Reason

Return Possibility

Return Condition

1.1

received a wrong product;

YES

Product is unused, in original packaging and includes all labels and tags.

1.2

received a product that is not as described on the Site; 

YES

Product is unused, in original packaging and includes all Labels and tags.

1.3

received a damaged product.

YES

Product is unused, in original packaging and includes all Labels and tags.

1.4

Changed your mind or Ordered Wrong Size/ Option

Only in certain conditions.

Fashion: Open packaging accepted if the product(s) still has the original Packaging, Labels and tags. The return cost of AED 10 will be charged.

 

No Return

Non-returnable Products - Refer to product list in Note No: 2 and 2.1

1.5

Incorrect Size

Yes

Only Fashion: Open packaging accepted if the product(s) still has the original Packaging, Labels and tags. The return cost of AED 10 will be charged if it was ordered wrong.

 

2. Non-Returnable Items:

Unfortunately, we have a strict no-return policy on certain products due to hygiene reasons. We advise you to read the product description thoroughly before purchasing your desired product. Products under specific categories including accessories, underwear and swimwear, socks, personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, wipes) cannot be returned in any case due to hygiene reasons. The product returned should not be used or washed in any case and should be sent in the original packaging with the tags.

Non- returnable categories - Detailed List

Undergarments & Thermals       Stationery                Baby Diapers

Baby Pacifiers                            Tag Books                Baby Wipes

Stories and Knowledge Book     Books with Music    Cloth Diapers

Hobby & Slam Books                 Puzzle Book            Coloring Book

Teethers & Soothers                  Baby gift set             Personalized

Activity books or Sets                Kids gift set               Grooming

3. Return Process:

To Return a product, please contact us at +971 56 6120509 or at our facebook messanger. You are required to provide the reasons for the return. If the received item is not as per your expectations, we are happy to replace it as per the terms in clause 1 above. However, for exchange requests, AED 20 will be charged.
Any COD Fee or Shipping charged on the order will not be refunded as it goes to the courier company.
We will arrange a pickup within 5 working days and we will process the refund / credit note within 24 hours of the receipt of the product on our warehouse. However, you should understand that your bank might take 10-14 working days to return the amount to your credit card.

PLEASE NOTE THAT THERE IS NO RETURN OR EXCHANGE AVAILABLE ON CLEARANCE OR SALE OR FLASH DEAL STOCK. 
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