SHIPPING POLICY

We put our best to ship the items within a reasonable time after you place your order. Usually, Your order is prepared the very next working day (Fridays excluded), after which your order is handed over to the courier companies. We use standard shipping offered by the courier companies which takes 2-3 Working Days from the date of handover. In normal circumstances, you should receive your order within 3-4 working days after placing the order. However, there might be deviation to this during Peak Seasons and Public Holidays.

Free Shipping

All orders above AED 50 are eligible for Free Shipping across UAE. This applies to normal city limits defined by our courier service providers. Free shipping is not applicable to Outside Delivery Areas (beyond city limits) defined by our courier partners.

If your address falls in ODA (Outside delivery Areas), the courier service providers may sometimes charge additional service fee for delivery to ODA Areas. We will communicate the same to you before shipping your order. You will be required to pay the differential service fee upon delivery which goes directly to the courier service providers.

Shipping Fees

Shipping fees are applicable to all orders below AED 50. An amount of AED 14 will be added to the Cart as Shipping Fees on checkout page.

Delivery

Upon receiving your order from us, the courier service provider may give you a call to arrange suitable date and time for delivery. Customers are advised to be present on the scheduled time to receive the delivery. It is also advised to arrange the exact change before the scheduled delivery. The delivery person usually do not carry change with them.

www.shopfils.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/deliveries may result in multiple postings to the cardholder’s monthly statement.

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